<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[IAW (iamwork.space)]]></title><description><![CDATA[IAW is a platform that facilitates the exchange of ideas from and for professionals focused on enhancing the employee experience.]]></description><link>https://www.iamwork.space/insights</link><generator>RSS for Node</generator><lastBuildDate>Mon, 20 Jul 2026 18:44:24 GMT</lastBuildDate><atom:link href="https://www.iamwork.space/blog-feed.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[The Operational AI Stack: What It Actually Takes to Run Agentic AI]]></title><description><![CDATA[Most organisations know what agentic AI can do. What they're missing is what it needs. This article covers the operational foundations — structured workflows, clear governance, and defined outcomes — that determine whether autonomous AI delivers on its promise or just runs faster into the same problems.]]></description><link>https://www.iamwork.space/post/the-operational-ai-stack-what-it-actually-takes-to-run-agentic-ai</link><guid isPermaLink="false">6a2ee5b5286a0f68ac0f08ec</guid><category><![CDATA[AI Workflows]]></category><pubDate>Tue, 09 Jun 2026 23:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/4c68e4_990de8f142964244aa239a39ee191e27~mv2.png/v1/fit/w_1000,h_941,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Terry Chana</dc:creator></item><item><title><![CDATA[The Operational AI Stack: Why AI-Guided Workflows Define the Next Layer]]></title><description><![CDATA[Most organisations have already tried automation. What's changed isn't the ambition — it's what's now possible between a request arriving and a human making a judgment call.]]></description><link>https://www.iamwork.space/post/the-operational-ai-stack-why-ai-guided-workflows-define-the-next-layer</link><guid isPermaLink="false">6a0d54facb0791383ec1d349</guid><category><![CDATA[AI Workflows]]></category><pubDate>Tue, 12 May 2026 23:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/4c68e4_0cee6716a3b443e4a85b835af42b2551~mv2.png/v1/fit/w_1000,h_941,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Terry Chana</dc:creator></item><item><title><![CDATA[The Operational AI Stack — Why Most Organisations Are Stuck at Assist]]></title><description><![CDATA[AI assistants are not replacing work — they’re reshaping how it happens. This article introduces the Operational AI Stack and explains why augmentation, not automation, is the first meaningful shift for most organisations.]]></description><link>https://www.iamwork.space/post/the-operational-ai-stack-why-most-organisations-are-stuck-at-assist</link><guid isPermaLink="false">69cd6858011a766e716b4d95</guid><category><![CDATA[AI Workflows]]></category><pubDate>Wed, 08 Apr 2026 18:54:17 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/4c68e4_be789dc7e1834f74918607b97a3f636b~mv2.png/v1/fit/w_1000,h_941,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Terry Chana</dc:creator></item><item><title><![CDATA[How Incremental AI Assurance Creates Trust Without Slowing Innovation]]></title><description><![CDATA[AI assurance enables organisations to scale innovation with confidence. Learn how governance, observability, and transparency build trusted AI systems.]]></description><link>https://www.iamwork.space/post/how-incremental-ai-assurance-creates-trust-without-slowing-innovation</link><guid isPermaLink="false">69c6cac3141447071f011f34</guid><category><![CDATA[Observability & Assurance]]></category><pubDate>Wed, 11 Feb 2026 00:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/4c68e4_f909adc784c849bd8d241c3e8717a51c~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Terry Chana</dc:creator></item><item><title><![CDATA[How to Develop AI-Driven Hyperautomation for Business Growth: A Maturity Guide to Smart Efficiency]]></title><description><![CDATA[AI-driven hyperautomation isn’t a tool you install; it’s a maturity journey. By moving from automation to intelligent assistance and autonomous systems, organisations can scale efficiency without losing human oversight, trust, or control.]]></description><link>https://www.iamwork.space/post/how-to-develop-ai-driven-hyperautomation-for-business-growth-a-maturity-guide-to-smart-efficiency</link><guid isPermaLink="false">69c6cac3141447071f011f23</guid><category><![CDATA[AI Workflows]]></category><pubDate>Wed, 14 Jan 2026 00:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/4c68e4_15a0350ae8b14d04a76bc005ea46c3ef~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Terry Chana</dc:creator></item><item><title><![CDATA[Digital Trust Governance: How Observability and Assurance Build Confidence]]></title><description><![CDATA[Digital trust is harder to maintain in an era of evergreen SaaS. Learn how governance, observability, and assurance help organisations adapt with confidence.]]></description><link>https://www.iamwork.space/post/digital-trust-governance-how-observability-and-assurance-build-confidence</link><guid isPermaLink="false">69c6cac3141447071f011f2b</guid><category><![CDATA[Observability & Assurance]]></category><pubDate>Tue, 02 Dec 2025 00:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/4c68e4_8c9c7feacd2a492ab3ebd50d54689c17~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Terry Chana</dc:creator></item><item><title><![CDATA[Operational Excellence: The Three Pillars of AI-Driven Outage Prevention]]></title><description><![CDATA[System downtime costs organisations thousands of pounds per minute, but technology alone can’t guarantee resilience. True operational excellence requires a smarter, AI-driven approach. By stabilising monitoring, standardising triage, and optimising with intelligent automation, IT leaders can move from constant firefighting to proactive outage prevention. The result: stronger reliability, lower costs, and a foundation for innovation and growth.]]></description><link>https://www.iamwork.space/post/operational-excellence-the-three-pillars-of-ai-driven-outage-prevention</link><guid isPermaLink="false">69c6cac3141447071f011f0f</guid><category><![CDATA[Observability & Assurance]]></category><pubDate>Mon, 13 Oct 2025 23:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/4c68e4_bf37d2ddcbe94dbcbdb7772dc5c40aa8~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Terry Chana</dc:creator></item><item><title><![CDATA[From Software Spend to Business Value: The Case for Application Adoption]]></title><description><![CDATA[Organisations invest millions in business-critical applications, yet much of that spend fails to deliver real value. With 80% of software features rarely used and 37% of spend wasted, the gap between investment and outcomes is too wide to ignore. The key to closing it? Focusing on application adoption—empowering people to embrace technology in ways that drive productivity, satisfaction, and ROI.]]></description><link>https://www.iamwork.space/post/from-software-spend-to-business-value-the-case-for-application-adoption</link><guid isPermaLink="false">69c6cac3141447071f011f2e</guid><category><![CDATA[Service Experience]]></category><pubDate>Mon, 15 Sep 2025 23:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/4c68e4_8ae1528b7ddf4a14b8bbf14fa2301e2c~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Terry Chana</dc:creator></item><item><title><![CDATA[Building With Confidence: The Enterprise Guide to De-risking Your Application Delivery ]]></title><description><![CDATA[Enterprises often face a trade-off between speed and safety in application delivery. This guide explores how stabilising, standardising, and optimising practices can reduce risk, cut costs, and accelerate innovation—turning delivery into a true business advantage.]]></description><link>https://www.iamwork.space/post/building-with-confidence-the-enterprise-guide-to-de-risking-your-application-delivery</link><guid isPermaLink="false">69c6cac3141447071f011f3b</guid><category><![CDATA[Observability & Assurance]]></category><pubDate>Mon, 11 Aug 2025 23:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/4c68e4_58fbf374a8e746bf9e70bb39aa64470e~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Terry Chana</dc:creator></item><item><title><![CDATA[The Stepping Stone Approach: Why Incremental Low-Code Development Delivers Better Results]]></title><description><![CDATA[The Stepping Stone Approach explores how incremental low-code development empowers organisations to modernise legacy systems with minimal risk. By extending, refactoring, and rebuilding in stages, businesses can enhance user experiences, improve flexibility, and drive innovation without costly system overhauls.]]></description><link>https://www.iamwork.space/post/the-stepping-stone-approach-why-incremental-low-code-development-delivers-better-results</link><guid isPermaLink="false">69c6cac3141447071f011f15</guid><category><![CDATA[AI Workflows]]></category><pubDate>Mon, 07 Jul 2025 23:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/4c68e4_541f8079cdfc49d79b5e8cadac8a1b89~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Terry Chana</dc:creator></item><item><title><![CDATA[How Connected Workspace Systems Improve Digital Experiences]]></title><description><![CDATA[Disconnected systems and siloed data don’t just slow your teams down — they impact productivity, engagement, and your ability to grow. In this post, we explore how developing connected workspace systems through application and data integration can streamline workflows, improve decision-making, and create better digital experiences for your people.]]></description><link>https://www.iamwork.space/post/how-connected-workspace-systems-improve-digital-experiences</link><guid isPermaLink="false">69c6cac3141447071f011f11</guid><category><![CDATA[AI Workflows]]></category><pubDate>Mon, 19 May 2025 23:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/4c68e4_253a1dd8167945a0b1603b027721ceda~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Terry Chana</dc:creator></item><item><title><![CDATA[Essential Steps for Improving Digital Experiences: The Importance of Modernising Legacy Applications]]></title><description><![CDATA[Enhance digital experiences by modernising legacy systems for better efficiency, security, and future-ready growth. Start today. Thrive.]]></description><link>https://www.iamwork.space/post/essential-steps-for-improving-digital-experiences-the-importance-of-modernising-legacy-applications</link><guid isPermaLink="false">69c6cac3141447071f011f3a</guid><category><![CDATA[Observability & Assurance]]></category><pubDate>Tue, 11 Mar 2025 00:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/4c68e4_ea5e80274ee24aea8c8732d16285317c~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Terry Chana</dc:creator></item><item><title><![CDATA[Building Digital Experience Efficiency: 6 Areas to Optimise Your IT Asset Management for Success]]></title><description><![CDATA[Explore six key areas to optimise IT asset management, cut costs and boost staff productivity for a more effective digital experience.]]></description><link>https://www.iamwork.space/post/building-digital-experience-efficiency-6-areas-to-optimise-your-it-asset-management-for-success</link><guid isPermaLink="false">69c6cac3141447071f011f1f</guid><category><![CDATA[Observability & Assurance]]></category><pubDate>Tue, 11 Feb 2025 00:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/4c68e4_7e351e57fb42446a825fbee9029359b4~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Terry Chana</dc:creator></item><item><title><![CDATA[Are You Harnessing the Power of Digital Experience Platforms (DXPs) to Direct Your Digital Experience?]]></title><description><![CDATA[Are You Harnessing the Power of DXPs to Direct Your Digital Experience? The digital experience (DX) of your customers when dealing with your organisation encompasses everything they experience with you online and on digital platforms; that’s your website, online shop, app, booking system, email, customer service platform, and more. As these solutions become increasingly complex and interconnected, our systems to manage them equally need to be effective, able to handle this complexity and...]]></description><link>https://www.iamwork.space/post/are-you-harnessing-the-power-of-dxps-to-direct-your-digital-experience</link><guid isPermaLink="false">69c6cac3141447071f011f38</guid><category><![CDATA[Service Experience]]></category><pubDate>Tue, 15 Oct 2024 23:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/4c68e4_3b1d09e2e9874da6bd78a3b27bfcdfd8~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Terry Chana</dc:creator></item><item><title><![CDATA[Beyond Automation: The Strategic Use of AI to boost employee experience]]></title><description><![CDATA[Beyond Automation: The Strategic Use of AI to boost employee experience We’ve talked a lot about the importance of Employee Experience (EX), but why is it so important? Previous discussions have explored what employees want from their workspace, and the positive impact this can have on both individuals and organisations. There is clear evidence that improving Digital Employee Experience can help reduce costs and increase productivity, reinforcing its importance as a strategic priority. There...]]></description><link>https://www.iamwork.space/post/beyond-automation-the-strategic-use-of-ai-to-boost-employee-experience</link><guid isPermaLink="false">69c6cac3141447071f011f05</guid><category><![CDATA[AI Workflows]]></category><pubDate>Wed, 10 Jul 2024 23:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/4c68e4_ff3a10a05081406aa7b2501035a8f494~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Terry Chana</dc:creator></item><item><title><![CDATA[Boost Your Contact Centre Efficiency with AI: Exploiting Generative Al for Contact Centre Success]]></title><description><![CDATA[Boost Your Contact Centre Efficiency with AI: Exploiting Generative Al for Contact Centre Success Have you ever called a customer service line and felt like you were stuck in an automated maze? We’ve all been there.  Well, things are changing with companies using Generative AI (GenAI) to develop more effective contact centre solutions. Customer Contact Week recently released their Market Study: State of Generative AI, March 2024 ; this report takes feedback from contact centre leaders sharing...]]></description><link>https://www.iamwork.space/post/boost-your-contact-centre-efficiency-with-ai-exploiting-generative-generative-al-for-contact-centre</link><guid isPermaLink="false">69c6cac3141447071f011f20</guid><category><![CDATA[AI Workflows]]></category><pubDate>Tue, 11 Jun 2024 23:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/4c68e4_e0f322d85252417a9473b8c0be0c6bf4~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Terry Chana</dc:creator></item><item><title><![CDATA[From Frustration to Flow: How a Strong Digital Employee Experience (DEX) Strategy Boosts Productivity]]></title><description><![CDATA[From Frustration to Flow: How a Strong DEX Strategy Boosts Productivity The way we work continues to change at an amazing pace, with the days of working nine-to-five in a static office environment long gone.  Having our workforce increasingly mobile or hybrid, we’re reliant on technology to collaborate and be productive. This shift has brought us new challenges within our Digital Employee Experience (DEX). Effective DEX means ensuring your employees have the right tools, technology, and...]]></description><link>https://www.iamwork.space/post/from-frustration-to-flow-how-a-strong-dex-strategy-boosts-productivity</link><guid isPermaLink="false">69c6cac3141447071f011f24</guid><category><![CDATA[Service Experience]]></category><pubDate>Tue, 14 May 2024 23:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/4c68e4_8c0ce5e17d4e425bb4e00df3f09675cc~mv2.jpg/v1/fit/w_1000,h_836,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Terry Chana</dc:creator></item><item><title><![CDATA[Unlock the Benefits of AI &#38; Automation: Two Areas Which Will Enhance Your User &#38; IT Help Desk Agent Experiences]]></title><description><![CDATA[Unlock the Benefits of Al &#38; Automation: Two Areas Which Will Enhance Your User &#38; IT Help Desk Agent Experiences Are you making the most of the benefits of AI and Automation within your IT organisation? As digital environments continue to evolve and grow in complexity, IT leaders are increasingly expected to deliver solutions that hide this complexity from the user. Effective digital experiences feel simple and accessible, while remaining capable, efficient and robust. Achieving this requires...]]></description><link>https://www.iamwork.space/post/enhance-user-and-it-help-desk-agent-experiences-with-ai-and-automation</link><guid isPermaLink="false">69c6cac3141447071f011f30</guid><category><![CDATA[AI Workflows]]></category><pubDate>Tue, 12 Mar 2024 00:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/4c68e4_84cbcf36ae38447ea27d5b97e6a9b21a~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Terry Chana</dc:creator></item></channel></rss>